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(262) 222-9663
Naviah Care Services logoNaviah Care Services
Supportive Home Care — Available NowPersonal Care Services — Available Now

Nurse-Led · Veteran-Owned · Franklin, Wisconsin

Support at home. Independence on your terms.

Naviah Care Services LLC provides Supportive Home Care in the home and community across southeast Wisconsin, and is preparing to offer Personal Care Agency services. Owned and administered by Alexus Smith, BBA, MBA, MN, RN.

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Supportive Home Care — Available NowPersonal Care Services — Available Now
Speak with our office — (262) 222-9663
A caregiver assisting an older adult in a bright living room

Our purpose

Dignity, choice, safety, and independence in the member's own home.

Nurse-Led Leadership
Veteran-Owned
Wisconsin-Based
Professional Oversight
Client-Centered Support
Screened & Trained Workers

Service Lines

Two clear ways we support members at home.

Everything we do falls under one of two service lines, each with its own scope, authorization path, and oversight.

See full service detail
Caregiver preparing a meal in a member's home kitchenAvailable Now

Supportive Home Care

Practical, everyday support in the home and community, provided according to the member's authorization, service plan, and our staffing.

  • Assistance and cueing with activities of daily living and household routines
  • Supervision, safety monitoring, and reminders
  • Companionship and social engagement
  • Meal planning, preparation, and clean-up
  • Essential housekeeping, laundry, and chore support

Transportation and community accompaniment are provided only when separately authorized and accepted.

Full Supportive Home Care scope
Personal care worker supporting a client at homeAvailable Now

Personal Care Services

Hands-on personal care in the member's home, provided under an individualized plan of care. Support includes:

  • Bathing, hygiene, and skin care (excluding wound care)
  • Dressing and grooming
  • Toileting and continence care
  • Eating and feeding assistance
  • Mobility, ambulation, and transfers

Naviah Care Services LLC is currently accepting personal care clients. Wisconsin Medicaid billing for personal care services is not yet available.

Personal care scope

Who We Support

Support built around the member.

Care is delivered according to each member's authorization and individualized service plan, with caregiver assignments reviewed for fit and consistency.

Older adults

Support that helps older adults remain safely and comfortably in their own homes.

Adults with physical disabilities

Practical assistance built around each member's abilities, preferences, and routines.

Intellectual & developmental disabilities

Consistent, respectful support for adults with I/DD, within the authorized service plan.

Post-discharge transitions

Steady in-home support for members returning home after a hospital or facility stay.

Family caregiver respite

Scheduled relief so family caregivers can work, rest, and attend to their own needs.

Authorized community-based supports

Members served through self-directed and managed long-term care programs.

Why Naviah

The discipline of a clinical operation. The warmth of good neighbors.

Individualized plans

Care follows the member's authorization and individualized service plan — never a one-size package.

Professional communication

Families, guardians, and case managers get straight answers, returned calls, and clear documentation.

Reliable oversight

Supervisory check-ins, documentation review, and follow-up keep service delivery consistent.

Respect and dignity

Members direct their own routines. We support independence — we don't take it over.

Continuity of care

Careful worker matching and schedule management reduce turnover at the member's door.

Clinically informed leadership

A registered nurse owner-administrator shapes hiring standards, training, and quality review.

How Care Begins

A clear intake process, start to finish.

  1. 01

    Reach out

    A family member, guardian, case manager, or discharge planner submits a referral or calls our office.

  2. 02

    Review & intake

    We review the authorization, funding source, requested hours, and the supports outlined in the service plan.

  3. 03

    Worker match

    We match a screened, trained direct care worker to the member's needs, schedule, and preferences.

  4. 04

    Ongoing oversight

    Administrative oversight, supervisory check-ins, and documentation keep care consistent and accountable.

Service Area

Based in Franklin. Serving southeast Wisconsin.

Our office is located in Franklin, Wisconsin, and our direct care workers serve members in their own homes across Franklin and the surrounding southeast Wisconsin communities.

Availability depends on staffing and the member's location. Contact our office to confirm coverage in your area — if we cannot serve a member, we will say so directly.

Confirm availability(262) 222-9663

Our Office

Naviah Care Services LLC

7095 South Ballpark Drive, Suite 320
Franklin, WI 53132

(262) 222-9663

alexus.smith@naviahcs.com

Owned and administered by Alexus Smith, BBA, MBA, MN, RN.

For Families & Referral Partners

Refer a member for care

Case managers, care managers, discharge planners, guardians, and families can submit a secure referral online. We follow up directly to confirm details, authorization, and next steps.

Start a referral

For Direct Care Workers

Build a career in care

We hire direct care workers for personal care and supportive home care who want structure, training, and respectful supervision. Applications are submitted and reviewed directly through our site.

Apply now

Common Questions

Answers before you call.

Read the full FAQ
What is Supportive Home Care?
Supportive Home Care is day-to-day, non-medical support in the member's home and community: help and cueing with daily routines, supervision and safety monitoring, companionship, meal preparation, essential housekeeping and laundry, shopping and errands, respite for family caregivers, and community access when authorized. Services follow the member's authorization and individualized service plan.
What are personal care services, and how are they paid for?
Personal care is hands-on assistance with bathing, hygiene, dressing, grooming, toileting, eating, mobility, and transfers. Naviah Care Services LLC is currently accepting personal care clients. Wisconsin Medicaid billing for personal care services is not yet available, so personal care is arranged through private pay or another payment source you arrange. We do not claim participation with any insurer or payer unless it is expressly listed.
How do I request care or make a referral?
Use the referral form on this site or call our office at 262-222-9663. Family members, guardians, case managers, care managers, social workers, and hospital or facility discharge planners can all submit a referral.
Does submitting a referral guarantee services?
No. A referral is an inquiry. Services depend on assessment, written authorization or service plan, staffing and worker competency, and payer or program requirements. Submitting a referral does not confirm payer participation, authorization, acceptance, or a start of care.